bak999's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how bak999 collects, uses, and protects your data.
Introduction and Scope
bak999 (hereinafter referred to as "we", "our", or "the platform") operates a trusted online betting and gaming platform for users in Bangladesh. We place the highest importance on the privacy of our platform users and are fully committed to protecting personal information.
This privacy policy applies when you use the bak999.lat website, register an account, manage deposits or withdrawals, play games, contact customer support, or use any of our services. By accessing this site or using any service, you are considered to have accepted the terms of this policy.
We do not sell your information to any third party. Your information is used only for providing services, ensuring security, and meeting legal obligations.
What Information We Collect
We collect various types of information when you register and use the bak999 platform. The categories of information collected are described below:
2.1 Personal Information Provided Directly
Identity Information
Your full name, date of birth, national identity card number (where applicable), mobile number, and email address provided at the time of registration.
Financial Information
Details of the payment methods used for deposits and withdrawals, such as bKash, Nagad, Rocket, or partial bank account details. Complete payment information is not stored on our servers.
Communication Information
The content of messages, complaints, and support requests sent to customer service via live chat or email.
2.2 Automatically Collected Information
Technical and Device Information
Your device's IP address, browser type and version, operating system, device identification number, and type of internet connection.
Usage and Activity Information
Which pages you visited, which games you played, betting history, login times and session duration, and your navigation patterns on the platform.
Cookies and Similar Technologies
We use session cookies, performance cookies, and functional cookies. These help improve your experience and remember your preferences.
Purpose of Data Use
bak999 uses collected information for the following legitimate purposes:
- To create, verify, and manage your account.
- To process deposits, withdrawals, and betting transactions.
- To prevent fraud and ensure platform security.
- Age verification — our services are for users aged 21 and above only.
- To provide customer support, resolve complaints, and offer technical assistance.
- To identify risky behaviour as part of responsible gambling programmes.
- To analyse and improve platform functionality and user experience.
- To comply with applicable legal obligations and regulatory directives.
- To inform you about bonuses, promotions, and special offers (subject to your consent).
Data Sharing and Disclosure
bak999 does not sell, rent, or commercially provide your personal information to any third party. However, information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Limited necessary information may be shared with trusted technology partners who assist us with payment processing (bKash, Nagad, Rocket, bank transfers), IT infrastructure, cybersecurity, and customer service. These partners operate under strict confidentiality agreements and may use information only for specified purposes.
4.2 Legal Obligations
If a court, government authority, or regulatory body legally orders the disclosure of information, bak999 is obliged to provide it in accordance with applicable law. In such cases, we will endeavour to notify you in advance to the extent legally permitted.
4.3 Fraud Prevention
Relevant authorities or investigative bodies may be provided with necessary information to help prevent or investigate fraudulent activity, money laundering, or other illegal conduct.
Data Retention and Security
5.1 Data Retention Period
We retain your information for as long as your account is active and for the period required after account closure to meet legal, accounting, and regulatory obligations. Once the required period has ended, information is securely deleted or anonymised.
5.2 Technical Security Measures
bak999 has implemented modern technical measures to protect your information:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall Protection: Advanced firewall systems are used to prevent unauthorised access.
- Access Controls: Only authorised personnel can view personal information on a need-to-know basis.
- Regular Audits: Regular reviews are conducted to ensure the effectiveness of security measures.
- Two-Factor Authentication: An option to add an extra layer of security when accessing your account.
5.3 Response to Data Breaches
If a security breach occurs and affects your information, we will notify affected users as quickly as possible and take all necessary steps to limit the damage.
Your Rights
As a bak999 user, you have the following rights over your own information:
6.1 Right to Access
You have the right to know what information we hold about you. Within a reasonable time after your request, we will provide details of the information stored about you.
6.2 Right to Rectification
If any information in your account is incorrect or incomplete, you have the right to correct or update it. This can be done through your account settings or by contacting our customer support.
6.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business requirements.
6.4 Objection to Processing and Withdrawal of Consent
You may withdraw your consent to marketing communications at any time. To do so, update your account settings or contact our support team.
6.5 Data Portability
You have the right to request a copy of your account-related information in a structured, commonly used format.
Cookie Policy
The bak999.lat website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Essential for managing login sessions and security — these cannot be disabled.
- Performance Cookies: Collect anonymous data for analysing page load speed and errors.
- Functional Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: To understand platform usage patterns — you can disable these.
You can manage cookies by changing your browser settings, however disabling some cookies may limit the functionality of the site.
Minors and Age Verification
bak999's services are for users aged 21 and above only. We verify age at the time of registration and take active steps to prevent minors from registering.
If we become aware that a person has opened an account while under 21 years of age, that account will be closed immediately, all associated information will be deleted, and all related transactions will be considered void.
Policy Changes
bak999 may update this privacy policy from time to time. When significant changes are made to the policy, we will:
- Publish a clear notice on the website.
- Notify you via your registered email or live chat.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. You are therefore advised to visit this page regularly.
Contact Us
If you have any questions, concerns, or data-related requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali support — use the live chat on the website.
We will try to respond to your request as quickly as possible, generally within 24 hours. Identity verification may be required for important data-related requests.
For more information, please also read our Terms and Conditions and Responsible Gaming pages.